Shipping policy

This page explains how and when Speed Logic ships your order. Questions? Contact us.

At a glance

Processing time: Most orders ship within 1 to 3 business days.
Carriers: USPS, UPS and FedEx within the US. UPS, FedEx and DHL Express for international orders.
International duties and tariffs: Not included. Import duties, tariffs, taxes and customs fees are paid by the customer on delivery.
Shipping cost: Calculated at checkout from the weight, size and destination of your order.
Free shipping: Many products ship free to the lower 48 states. Eligible items show free shipping at checkout.
Where we ship: All 50 states, US territories, military addresses and most international destinations.
Tracking: Emailed to you when your order ships.

Processing time

Most orders ship within 1 to 3 business days of being placed. Business days are Monday through Friday, excluding holidays. Orders placed on a weekend or holiday are processed the next business day.

Built-to-order, special-order and backordered items can take longer. If your order is going to be delayed, we will contact you.

Where orders ship from

Orders ship from our shop in Westminster, California, or directly from the manufacturer or one of our distributors' warehouses in the United States. Where an item ships from depends on where it is in stock.

If you order more than one item, your order may arrive in separate packages on different days. You will receive tracking for each package.

Shipping rates and carriers

We ship with USPS, UPS and FedEx within the United States. The shipping options and prices for your order are calculated at checkout from the weight and size of the items and your delivery address, so you see the exact cost before you pay.

Free shipping

Many of our products ship free by standard shipping to the lower 48 states. If an item qualifies, free shipping appears automatically at checkout.

Free shipping eligibility depends on the product and the delivery address. Orders to Alaska, Hawaii, US territories and international addresses are charged the calculated shipping rate.

Alaska, Hawaii, US territories and military addresses

We ship to Alaska, Hawaii, US territories and APO/FPO/DPO addresses. Rates are calculated at checkout.

International orders

We ship to most countries with UPS, FedEx and DHL Express. USPS is not available for international orders. Rates are calculated at checkout.

Duties, tariffs and taxes are not included. Your order total at checkout covers the products and shipping only. Import duties, tariffs, VAT/GST, brokerage and customs fees are set by your country and are the customer's responsibility. The carrier or your local customs office collects them, usually before or at delivery.
Refused packages: If duties or tariffs are not paid and the package is refused or returned, the original shipping charge and any return shipping costs are not refundable.
Delivery times vary by destination and customs clearance.
You are responsible for making sure a product can be legally imported into and used in your country.

Large and special-handling items

Some large, heavy or special-handling items, such as transmissions and driveshafts, ship at a flat rate. The rate is shown at checkout.

Digital products

Software tune licenses and other digital products are delivered electronically. There is no shipping charge and nothing is mailed.

Tracking your order

When your order ships, we email you a shipping confirmation with the tracking number. Tracking can take up to 24 hours to update after the label is created.

Delivery address

Please check your shipping address before you place your order. If you need to change it, contact us as soon as possible. Once an order has shipped, the address can only be changed through the carrier, and any carrier fees for redirecting or returning the package are the customer's responsibility.

Delivery times and delays

Delivery dates shown at checkout and in tracking are estimates from the carrier and are not guaranteed. Weather, carrier volume and customs can cause delays that are outside our control.

Damaged, missing or incorrect items

Please inspect your order when it arrives. If something is damaged, missing or incorrect, contact us right away with your order number and photos of the item and the packaging.

Shipping damage is handled through a claim with the carrier. Keep all of the original packaging until the claim is resolved.